We always welcome your questions and feedback. For privacy-related issues, please contact us at:
A Stitch Above, LLC
7577 Central Parke Blvd
Phone from US: 513-271-2712
Information We Collect
We may collect the following information as part of a transaction; (name, address, telephone number, email address,
the transaction information, credit card information) when you:
- Place an order directly or on our Web site
- Make a purchase at our Retail store
- Return an item or make an exchange
- Inquire about our services
- Receive a gift package or gift card
- Create an account at A Stitch Above, LLC
- Sign up for A Stitch Above, LLC newsletters or email updates.
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, our credit card processor, worldpay integrated payments/ 5th 3rd bancorps, whose policies meet the Direct Marketing Association's privacy standards.
Using Information We Collect
at, A Stitch Above LLC, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:
Information We Share with Others and Your Privacy Rights
- Process and track your order,
- Provide the services you request,
- Contact you about the status of an order,
- Send you information or promotional offers we believe will be of interest to you,
- Send you A Stitch Above email updates, if you have requested these in advance,
- Identify your product and service preferences,
- Customize our communications to you,
- Provide information concerning product recalls or products you have purchased,
- Improve our merchandise selection and customer service,
We may contract with other companies to provide certain services, including shipping, name and address verification, email distribution, and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than A Stitch Above, LLC.
On rare occasions, we may disclose specific information upon governmental requirement, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or any other companies for marketing or commercial purposes.
Your Choices about Communication from A Stitch Above LLC.
We offer choices about the types of information you receive from us. If you prefer not to receive email updates or newsletters from A Stitch Above, LLC., you will not without making this election on your own, either on the web site or in the store. We do not automatically add you to our campaigns. You can also unsubscribe from our email updates using the link provided in each edition of the email.
If, due to human error, you continue to receive unwanted communications, please contact us again at the store directly and we will make every effort to correct the situation.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at A Stitch Above LLC., you will receive an email confirmation and, in most cases, an email with package tracking information.
We may also send a promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of A Stitch Above.com
Links to Other Sites
Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of A Stitch Above and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. To secure you privacy we have the ability to purchase their product for you, therefore maintaining your security.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase, or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.
Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.Return Policy
Any canvas or accessory shipped may be returned within 2 weeks of your receipt, for a full refund provided that the canvas is returned in good order. Fibers however may not be returned. We provide this to our customers to ensure that all fibers sold are new. Many customers are affected by allergies and fibers returned may cause reactions to those subject to allergies. We appreciate your understanding with this policy.Shipping Policy
Shipping will be added to your total at time your order is placed:
For orders under $250.00 – We will attempt to ship the most economical way possible subject to weight and bulk of the item, i.e. threads verses a flat painted canvas
International rates apply as well as custom declarations. At this time we are not shipping internationally, please feel free to contact us via email or phone with any direct questions that you might have.