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CONTACT METHODS; astitch-above@swohio.twcbc.com allyouneedlepoint@gmail.com phone 513-271-2712-THIS IS A LAND LINE-(NO TEXT AVAILABLE) contact us here re. text options. we accept all major credit cards and pay pal through the web site. We ship via priority, USPS or next day air UPS. This gives us the option to track your order. You will receive email via our system when your order is received and shipped. Feel free to email us if you have any questions at all. Note;-for anyone who is ordering on a one day shipping option, there may be a time delay with this, due to the credit card processing company. Depending on the time of day you order, we may not see your order immediately, and therefore it may not ship out as quickly as you expect. Returns; Fibers are not returnable. Please understand that this is due to potential allergies that may exist for customers. If you have a pet, (as we all love our pets) there are those customers, who have extreme allergies, that would cause hospitalization when they encounter fiber that has been in a home with a pet. As a result we do not want to take back fiber that could cause this situation to another customer. We hope you understand. We try to offer multiple sites to check pics of the fiber choices to allow you to make the best choices prior to purchase. Trunk of Treasures-these pieces are also not returnable-These pieces and their fibers are kept in plastic bags, and are never mingled with new of the fibers that are purchased. New Canvases-These can be returned, but we need to be notified in advance. We want to work with all our customers, so if you make a purchase, and you are not happy with the purchase, please contact us so we can assist you. Depending on the situation, and the status of the return, we reserve the right to assess a re-stocking fee upon examination of the return.